Thank you for shopping at Nisha Trading! We want to ensure that you are completely satisfied with your purchase. This Return & Refund Policies page outlines the procedures for returning products and seeking refunds. Please read this policy carefully before making a purchase.

1. Returns

1.1 Eligibility for Returns: We accept returns for household accessories within 10 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.3 Return Process: To initiate a return, please follow these steps:

a. Contact our customer support team: Notify us of your intention to return the product by contacting our customer support team at ‪+91 92255 31519‬. Please provide your order number and the reason for the return. b. Package the item: Carefully package the item in its original packaging, along with all included accessories and documentation. c. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. d. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. e. Refund or Exchange: If the return is approved, we will process a refund to your original payment method or offer an exchange, based on your preference.

2. Refunds

2.1 Eligibility for Refunds: Refunds will be issued for returned items that meet our return eligibility criteria. If the return is due to a defect or an error on our part, you will be eligible for a full refund, including return shipping costs.

2.2 Refund Process: Refunds will be processed within 10 business days after the returned item has been inspected and approved. The refund will be issued to your original payment method.

2.3 Non-Refundable Items: Certain items are non-refundable, and the following conditions apply:

• Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
• Gift cards and promotional vouchers are non-refundable and cannot be redeemed for cash.

3. Damaged or Defective Items

3.1 Inspection Upon Delivery: Please inspect the package and its contents upon delivery. If you receive a damaged or defective item, contact our customer support team immediately at  ‪+91 92255 31519‬ to initiate the return process.

3.2 Replacement or Refund: If the item is confirmed to be damaged or defective, we will offer a replacement or issue a full refund, including return shipping costs.